Welcome to the Fidelity Life Customer Center 

For all those impacted by recent natural disasters including Hurricanes Irma and Harvey, please view our disaster assistance messages below.

We’ve created this section of our website to help support your most common requests with the convenience of online access. While visiting here, you can find:

  • Key customer contacts

  • Frequently asked questions concerning policies

  • Common customer account forms covering a range of needs
    (e.g. beneficiary change form, claims forms, general service
    updates form, etc.)

  • Life insurance frequently asked questions

  • Common insurance terms

Should you have any questions or need assistance, please email us at service@fidelitylife.com or call our
Fidelity Life Customer Service Representatives Monday through Friday at 800.369.3990 from  8 am to 5 pm Central Time (CT).

A Message to our Policyholders Impacted by Hurricane Irma and Hurricane Harvey:  Our thoughts are with those of you affected by the devastating impact of these natural disasters in your communities. Should you need any assistance with your policy(ies) during this time - or have damaged or lost policies, please contact our Customer Service team, Monday through Friday, at 800.369.3990 from 8 a.m. to 5 p.m. CT or by email at service@fidelitylife.com.

Below is a list of federal and/or state disaster services and resources that could help you as well:

  • National Hurricane Center: The National Hurricane Center is a weather source known to monitor tropical weather activity and provide updates on hurricanes, cyclones and more in the coastal areas. The NHC as helped to keep people apprised of potential threats to their lives and property damage with this information.
  • FEMA Ready.Gov/Hurricanes: Ready.Gov is a  national program featuring alerts and resources to help Americans prepare for potential natural and man-made disasters, minimize or reduce their risks, and better facilitate any recovery efforts in their communities.
  • Texas Disaster Services: To remain updated on disaster assistance available through federal, state and other support organizations, please click here to refer to the State of Texas disaster resources web page.
  • Illinois Disaster Areas: For our policyholders affected by recent flooding in Illinois, Fidelity Life Association is dedicated to working with you to keep your policy(ies) in force during this time. Click here to read more about additional state assistance available to you. 

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